FAQs

FAQs (Frequently Asked Questions)

HOW DO I PLACE AN ORDER?

We accept payments by Credit cards and Debit cards (VISA, MasterCard, American Express, Discover) and PayPal too!

1) Visit us at www.aswei.co, and find the item you'd like to order.

2) Click on the item, and then you'll arrive at the product page.
3) Select the color you'd like via the drop-down menu
4) Click on the 'Add to Cart' button

5) Simply repeat steps 1-4 above until you've added everything you want to order to your virtual cart.

6) Click on 'Checkout' at the top right corner of the page.

7) Follow the instructions to enter your shipping address, and then your payment details. Do make sure you follow the whole process by clicking on "Pay now" or "Complete Order" before you close the website. If your order is successful, you will see a page with your Order number.

HOW SAFE IS YOUR WEBSITE?

All payments are processed by Stripe and PayPal, which are very trusted and secure platforms. We do not store or have access to any of your credit or debit card details, or passwords. Payments are 100% screened through and processed by PayPal and your major card carrier

I HAVE PLACED AN ORDER WHEN WILL MY ORDER BE SHIPPED?

Order processing time is between 1-3 business days (depending on country) and is used to check your order for quality assurance, packing, printing of shipping labels, and forwarding it to our shipping company for dispatch. Once an order has been processed, it will then be shipped out.

HOW LONG WILL IT TAKE FOR MY ITEMS TO ARRIVE?

It will usually take about 5-30 business days* for all orders to arrive. Shipping times vary from country to country.

*Due to recent world events such as COVID-19, shipping times may be delayed because of extra quality reassurance, sanitation of each product, and shipping companies experiencing loss of workers, causing a slow down in the movement of products to the consumer. Please bare with us, as we are trying our very best to combat the situation and deliver our products in the quickest and safest way possible. Thank you.

WHAT CURRENCY IS BEING USED AT ASWEI.CO?

All prices stated on our website are in United States Dollars (US$). For currency exchange conversions to your local currency, do visit an online currency converter such as xe.com/ucc

*RETURNS ACCEPTED* (Only if product came damaged or not as advertised) if you have a problem with your order, contact us at:

contact@aswei.co

Don't see your question listed here? No worries! Simply send an email located in “contact us” section and we'll do our best to get back to you as soon as we can!